I Need Help
If you are experiencing abuse from a partner/ex-partner or family member, we can support you.
Immediate danger
If you are in immediate danger call:
999 or 999BSL
If you can’t speak, cough or tap the handset then press 55 on your phone – the police will know it’s an emergency.
Call our free helpline
For non-emergency support, call:
Monday, Tuesday, Wednesday 9:30–11:30am, 12:30–2:30pm. Thursday and Friday 9:30–11:30am (except bank hols).
Email our team
Get in touch by email at
Only do this if it is safe to do so and cover your tracks. We will get back to you as soon as we can.
Questions people often ask
However you get in touch, our specialist team member will listen to you and chat through the right support options for your situation, helping you to plan what to do next.
It’s ok if you’re not sure what help you need or where to start, we’re here to advise you. We know how hard it is to reach out – your strength in doing so is your first step to safety.
Our trained specialist support worker will listen to you, will not judge you and will believe what you tell them. We will assess your individual risk and our support worker will talk you through your options, which may include:
- Referral for group and specialist support (this may be with other relevant agencies)
- Advice on safety planning
- Advice on your legal rights, housing, benefits and family support
- What emergency accommodation / safer housing options are available
- Support in connecting you with other support services, such as the police and social care
We offer domestic abuse advice across East Kent, Medway and North Kent.
We know you may be feeling scared and unable to leave your relationship. We are here to support you and create a safety plan that works for you. When you’re ready, please get in touch.
In the meantime, you can find some advice on how you might be able to reduce the risk from your current/ex-partner or family member and feel safer on our ‘staying safe’ page.
The person experiencing the abuse needs to refer themselves for help or be referred by a professional service. It is not possible to make a referral on their behalf. Our helpline is open for you to get advice, and for the person you are concerned about to refer themselves.
Domestic abuse is not always easy to recognise, and you don’t have to be certain before you reach out. Abuse can take many forms, including emotional, psychological, financial, and digital harm, as well as physical or sexual violence.
What matters most is how the relationship makes you feel: afraid, controlled, isolated, or like you’re constantly getting things wrong.
If something doesn’t feel right, it’s right to question it and it’s worth taking a closer look on our page about what domestic abuse is.
Chat with us in person
Immediate support for you to get free, confidential advice from a range of professionals in one place, at one time. You can speak with us, as well as legal services, housing, benefits and family support.
Need another service?
We’ve gathered a range of specialist services for people whose experiences may intersect with other parts of their identity or circumstance – including mental health, disability, LGBTQ+, older people, minoritised communities, and legal support.
National domestic abuse support
National Domestic Abuse Helpline
For non-emergency support call:
0808 2000 247
Victim Support Helpline
For non-emergency support call:
08 08 16 89 111
Men’s Advice Helpline
For non-emergency support call:
0808 801 0327
“You were absolutely amazing, very knowledgeable and quick to signpost the support options available to me. Thank you for listening and caring.”
Gabby